The Soul Hub Ltd Ecommerce Returns Policy

This returns policy provides clear guidelines for returning products purchased from The Soul Hub Ltd ("Company"). By making a purchase from The Soul Hub Ltd, customers agree to comply with the terms of this returns policy.

Company Information:
- Company Name: The Soul Hub Ltd
- Return Address: 18-20 Smith St, Dalry, KA24 5BZ

General Return Conditions:
- Any unopened, unused item in its original packaging, suitable for resale, may be returned without the need for providing a reason.
- Customers are responsible for covering the return expenses.
- To initiate a return, customers must submit a return ticket before sending the item. This step is crucial for proper identification upon receipt.

Return Process:
1. Initiate the Return: Contact The Soul Hub Ltd's customer support to request a return and obtain a return ticket.
2. Packaging: Ensure the item is securely packaged in its original packaging to prevent damage during transit.
3. Shipping: Customers are responsible for the shipping costs associated with the return.
4. Identification: Include the provided return ticket details on the package for efficient identification upon arrival.

Refund Process:
- A full refund will be issued once the returned item is received and inspected to be in a suitable condition, as determined solely by The Soul Hub Ltd.
- Refunds will be processed within 2 business days using the same payment method originally used for the purchase.

Sole Judge of Suitability:
- The determination of an item's suitability for return and refund lies solely with The Soul Hub Ltd.
- The Company's decision regarding the suitability of the returned item is final and binding.

Exceptions:
- This returns policy is subject to any rights and remedies provided by applicable consumer protection laws and regulations.
- Items that have been opened, used, or are not in a suitable condition for resale may not be eligible for return or refund.

Please contact The Soul Hub Ltd's customer support to initiate a return and for any additional assistance.

Date of Document: 05/08/2033