Privacy Policy

Last Updated: 05/08/2023


Welcome to The Soul Hub Ltd, situated at 272 Bath Street, Glasgow, G2 4JR, and registered under business number SC685998. Here at The Soul Hub Ltd, we are firmly committed to safeguarding your privacy and securing your personal information in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect and process the following categories of personal information:

  • Contact Information: Name, email address, phone number, postal address.
  • Transaction Details: Information related to your purchases and interactions with us.
  • Account Information: Usernames, passwords, profile pictures.
  • Event Information: Details of events you have attended or shown interest in.
  • Communication Preferences: Your choices in receiving communications from us.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Consent: When you have granted us explicit permission to process your data.
  • Contractual Necessity: When processing is required to fulfill a contract with you.
  • Legal Obligation: When processing is mandated to adhere to legal obligations.
  • Legitimate Interests: When processing is necessary for our legitimate interests, provided they do not infringe on your rights and interests.

How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To complete your product orders and deliver the services you have requested.
  • Communication: To update you about order status, respond to your queries, and inform you of events and promotions.
  • Marketing: To send you marketing communications, given you have granted consent.
  • Analytics: To enhance our website, products, and services by analyzing user behavior and trends.
  • Legal Compliance: To adhere to legal requirements and safeguard our rights.

Disclosure of Your Information

We may share your information with:

  • Service Providers: Trusted third parties assisting in service provision, such as payment processing and shipping.
  • Event Partners: Relevant collaborators involved in event organization or facilitation.
  • Legal Authorities: When compelled by law or to safeguard our rights, safety, or the rights of others.

Your Rights

Under GDPR and the Data Protection Act 2018, you possess the following rights:

  • Right of Access: You can verify whether your personal data is being processed and access the data.
  • Right to Rectification: You can request the correction of inaccurate personal data.
  • Right to Erasure: You can request the removal of your personal data under specific circumstances.
  • Right to Restriction of Processing: You can request processing restriction under certain conditions.
  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format.
  • Right to Object: You can object to processing based on legitimate interests or for direct marketing purposes.


We implement security measures to protect your personal information from unauthorized access and misuse. However, data transmission over the internet is never entirely secure. Consequently, although we diligently safeguard your data, we cannot guarantee absolute security.

Data Retention

We retain your personal information as long as necessary for the purposes it was collected, including legal, accounting, and reporting requirements.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect practice changes or legal requirements. We will notify you of significant changes and obtain your consent if required.

Contact Us

For questions, concerns, or personal information requests, please contact us at [Insert Contact Information].

We appreciate your trust in The Soul Hub Ltd with your personal data. We are committed to preserving your privacy and providing a secure online experience.

Date of Policy: 05/06/2023