DELIVERY & RETURNS
Delivery and Returns Policy
At The Soul Hub Ltd, we are dedicated to providing you with a seamless shopping experience, which includes flexible delivery options and a comprehensive returns policy. Please take a moment to review the details below for a clear understanding of our delivery and returns procedures:
We offer a range of delivery options to cater to your needs:
1. Standard Delivery (£4.99) - 2-3 Working Days (UK Delivery)
- Our standard delivery service ensures your items will be delivered to any address within the United Kingdom within 2 to 3 working days.
- The cost for standard delivery is £4.99.
- This option offers a dependable and cost-effective delivery solution.
2. Next Day Delivery (£7.99) - Order by 1pm (UK Delivery)
- Choose next day delivery for urgent requirements.
- For a fee of £7.99, your order will be delivered to your chosen address on the following day.
- To ensure next day delivery, please place your order before 1pm.
3. Deliveries Outside the UK
- European deliveries can be expected within 3 to 5 working days.
- Pricing details for Euro deliveries are available upon request. Kindly use our contact form or Live Chat to confirm pricing before finalizing your order.
- Our worldwide delivery services cater to customers around the globe.
- Pricing for worldwide deliveries is available on request. Please reach out to us via our contact form or Live Chat for accurate pricing information.
We understand that sometimes items need to be returned. Here's how our returns policy works:
- Unopened, unused items in their original packaging and ready for resale can be returned without providing a reason.
- Customers are responsible for the return expenses.
- Initiate a return by submitting a return ticket before sending the item.
- Once received and inspected, a full refund will be issued within 2 business days using the original payment method.
- The determination of an item's suitability for return and refund is solely at the discretion of The Soul Hub Ltd.
- While we strive to meet delivery estimates, unforeseen circumstances can lead to delays. We cannot be held liable for any losses related to delayed deliveries affecting events, retreats, or other activities.
- If a delivery doesn't arrive on time, inform us promptly so we can liaise with our courier for resolution.
- Events beyond our control, such as adverse weather conditions, absolve us of responsibility for late deliveries.
- In the rare event an item isn't delivered despite all recovery efforts, we will send a replacement item or offer a full refund, as appropriate.
At The Soul Hub Ltd, we value your satisfaction and aim to provide transparent, efficient delivery services and a straightforward returns process. If you have any queries or need further assistance, our dedicated customer support team is here to help.
Date of Information: 06/08/2023